Terms of trade

Delivery timeframes

We aim to deliver all orders the following working day, sometimes this may vary and fall into the following day.

The delivery time frame is 1 to 3 working days.

Export conditions

We don’t export any products.

Returns

We keep returns simple. Goods must be returned to VJ Distributors within 7 days of dispatch from VJ Distributors for full credit to apply. A 20% handling charge will incur on goods returned between 7-14 days. Goods are non-returnable after 14 days.

Goods returned for credit are unable to be accepted without obtaining a Return Authority. Returned goods must be unused with the original packaging and proof of purchase. All procured, cut or fabricated goods are non-returnable. VJ Distributors’ liability is limited to the cost of replacement of any products supplied by it so that its total liability will not exceed the price of the goods. All freight charges are non-refundable. Orders with free freight which are returned, may incur charges related to the outward freight of the original order. Return freight is the customers responsibility.  All returns are at the discretion of VJ Distributors. Returns apply to Trade Accounts only.

Faulty Goods

All faulty good returns are at the discretion of VJ Distributors and are subject to availability. To enable us to evaluate your return, we may ask for the order number, your name and other contact details, a detailed description of the problem, photographic evidence if an item was damaged during transportation.

Goods returned for credit are unable to be accepted without obtaining a Return Authority. Returned goods must be unused with the original packaging and proof of purchase. All procured, cut or fabricated goods are non-returnable. VJ Distributors’ liability is limited to the cost of replacement of any products supplied by it so that its total liability will not exceed the price of the goods.